As a blind person I have enjoyed the rise of food delivery services such as Door Dash and Uber Eats, as they give me more options than pizza if I need a good mea and no one is available to transport me. I am aware of the controversy that surrounds such services, and particularly their somewhat fraught relationship with restaurants. I hope though that the paring is beneficial enough, as especially proven to be the case during this protracted pandemic period. I for one don’t even know how much money I have squirreled away grabbing things new and long enjoyed.
What I hadn’t really known is how the experience is for those who do the legwork for these businesses. Until my wife decided to become a Dasher. This is what Door Dash calls its food couriers, I guess trying to be humorous and, more importantly, to indicate the supposed speediness of the food’s transmission to its recipient. She initiated her run in this position yesterday, and I rode shotgun just to see what was what.
First, she rolled into a parking lot near one of the busiest areas of Cary, called Crossroads, powered down the engine and launched the app. Dashers use a special app that instructs them along the way as they make each delivery. The time then was shortly before 4:45 PM, and upon being asked how long she wished to continue she indicated that 6 would be her stop time. I do like that they allow you to set this, as it allows you to remain in control of your day and know when you might want to be done. It seems easy to get lost in delivering and have several hours go by before one knows it (well sort of, as dwindling supplies of expensive gas would also alert you, but that’s another post).
Anyway, the only thing she had to do then was await an order. And it didn’t take too long for the first one to roll in. A woman wanted three items from China King, which was less than two miles from our current location. This order was immediately available when she went inside, and so she snagged it and slid it inside her insulated bag. Then, she used the app’s built-in GPS to navigate to the customer’s apartment. The challenge here is that since it doesn’t allow you to use Google Maps, you can’t interface it with Android Auto. So she couldn’t view navigation instructions on the screen, and will thus need to get a phone jack. The apartment we needed to reach was also not far away and the delivery contactless, so she completed that and got another order right away.
The second person wanted six items from a Mediterranean restaurant called Kebab Skewer. Maybe he was having a party? There was a little more of a drive getting to this location and to the guy’s home, was very nice
with a couple of floors and a garage. She did wave to him through the kitchen window, but was able to leave the food there for pick-up.
It was already about 5:40, so we deduced that this third order would be the last one. It was to be from a place called Totopas. She had initially rejected it, but then determined that she was already relatively close to the location and chose to accept it. The only thing this customer, a woman who seemed to be a college student, wanted was a Vegan taco. This surprisingly took a little longer to be prepared, but she got it and we headed from Kildaire Farm Road in South Cary to her location not far from NC State University in Raleigh. This was a decent apartment that required a key fob to enter the building, but had no buzzer for would-be arrivals to press, so she had to call the person once she was there to make the exchange. This went without a hitch, and we were done.
On the whole I think she found the experience to be satisfying, and maybe even enjoyable. The income was decent, of course it would be better if the affore-mentioned gas weren’t through the roof. But I guess if one has the patience for it and doesn’t mind a little driving, it’s an acceptable way to hustle. You can turn down orders that you feel are too far away, and of course you can stop and start whenever you want. Now that I’ve seen how things look from that side, I feel a little better about utilizing these services, with the already noted caveat regarding how they might or might not benefit restaurants. Anyhow, that was a different experience for a Saturday in a time and period that has largely been monolithic. We’ll see what new fun I can get into in coming days.